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Why work is not a series of tasks and the implications for AI adoption Have you ever wondered why it’s so hard to write your own job description? It’s in part because no job is adequately summarised in a list of responsibilities or duties. Work is not a series of tasks. The analogy I use is of the body and the skeleton. To reduce the body of work down to the skeleton of tasks is to ignore the connective tissue, the circulation, the tendons and ligaments of interpersonal relat

Is a sub-optimal question. Trust varies by geography, age, income, sector, occupation and (to a lesser extent) gender and political orientation. For instance, people in what are sometimes called ‘emerging market economies’ (China, Brazil, Kenya and India) are markedly more optimistic and trusting of AI than those in the US, UK, and parts of Western Europe. But even that overview belies significant differences. In Europe, the citizens of Norway, Switzerland, and Latvia have r

About half of AI users operate (for want of a better term) at least one of the main large language models - ChatGPT, Gemini, Claude, or Copilot. Like many products, these tools carry reputational heft as a result of who is providing them. For organisations deploying these models, that weight is worth thinking about. A question of values In February this year Anthropic - the company behind Claude - turn down a United States government contract linked to citizen surveillance an